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Customer Service

Customer Service

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  Parago, Inc.
http://www.parago.com
Design, development and management of customer service focused marketing programs.
  ResponseTek Networks Corp.
http://www.responsetek.com/
Provides customer experience management solutions. Areas of expertise. Services offered. Contacts.
  Satmetrix Systems
http://www.satmetrix.com/
Software and services company focused on customer experience management.
  Skywire Software
http://www.skywiresoftware.com/
Customer service applications consisting of knowledge management, web self-service, and desktop discovery tools that automate the problem resolution process.
  Aegis Communications Group, Inc.
http://www.aegiscomgroup.com/
Offers assistance with customer service, acquisition and retention programs, as well as customized marketing research targeted by customer base.
  Aestiva
http://www.aestiva.com
Web-based solutions including help tickets, knowledge base, contact management, and email management.
  Aexis
http://www.aexis.com/
Distributor and integrator in the Benelux and France of Advanced Business Intelligence solutions, which comprise corporate performance management, olap, crm, data warehousing and web applications.
  Certified Reports, Inc.
http://www.certifiedreports.com
Mystery shopping and market research surveys for financial, restaurant, retail and service industries. Also offer proof-of-performance theatre audits. Online application.
  Craig Harrisons Expressions of Excellence
http://www.expressionsofexcellence.com/
Craig Harrisons Expressions of ExcellenceSpeaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.
  Customer Care Institute (CCI)
http://www.customercare.com/
Customer Care Institute (CCI)CCI is an international organization serving customer care professionals. We focus on customer care issues found in the customer service, consumer affairs, telemarketing and help desk professions.
  Customer Focus, Inc.
http://www.customerfocusinc.com/
On-site customer service training for service representatives.
  Customer Satisfaction Measurement Association
http://www.csmassociation.org/
An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company.
  Customer Service Benchmarking Association
http://www.csbenchmarking.com/
Association of companies that conducts benchmarking studies to identify the best practices surrounding customer service issues that improve the overall operations of the members.
  Customer Service Group
http://www.customerservicegroup.com
Resource for customer service, call center and helpdesk professionals.
  Customer Service Institute of Australia
http://www.csia.com.au/
CSIA is a professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry. It is also involved in the development of internationally accredited service and business management standards.
 
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