Customer Service

CRM news and information.

Assisting in the development of customer-centric e-business initiatives and ventures in technology, communications, finance, retail, advertising, and healthcare industries.

A national (U.S.) organization dedicated to the advancement of the software support profession. Members can join local chapters to share ideas, insights, and experiences with their colleagues.

Supplies customer relationship management solutions. Focusing on customer service processes, and workforce performance. Training and consulting services. News, partners.

Business process automation and customer service applications. Includes products, services, and clients.

A non-profit alliance of customer service organizations that are working together to solve industry-wide challenges. Events, current members, mission, programs, press, articles and membership details.

News and commentary on CRM topics, including software and implementation.

Resource center featuring news, event and conference schedules, employment opportunities, case studies and articles.

News, products, and tutorials for those interested in customer relationship management.

Customer Management Community (CMC)News, information, advice and best practice case studies.

Customer care software and services that enable companies to provide service by responding to incoming customer requests over any communication channel.

Customer relationship management and e-business news.

Knowledge-empowered customer service applications that automate the problem/resolution process and make it easy for customers to find information on a firms site.

Trade association of mystery shopping providers and resource for shopper applicants.

Formed for the purpose of strengthening the mystery shopping industry throughout the world. It is the organizations goal to improve and stimulate the acceptance, performance, reputation and use of mystery shopping services internationally.